Enterprise Onboarding Automation
A comprehensive zero-touch onboarding portal for a major Australian bank. Reduced onboarding time from 3 days to 4 hours by automating AD provisioning and hardware requests.
ServiceNow Flow DesignerIntegration HubReact
The Request
A major Australian Bank needed a way to securely and rapidly onboard hundreds of contractors a month without relying on 4 separate departmental approvals and manual Active Directory scripts.
Our Approach
We designed a "Zero-Touch" onboarding portal using ServiceNow. By deeply utilizing Integration Hub and Flow Designer, we linked HR profiles directly to internal Identity Access Management queues.
When a hiring manager submits an onboarding request:
- AD accounts are generated via PowerShell sidecars.
- Hardware requests are automatically sent to procurement.
- Access roles for specialized financial systems are evaluated against security group policies.
Key Takeaway
Automation is only as good as its integrations. By using native Integration Hub spokes, we completely eliminated internal friction.