Projects

A collection of case studies, enterprise workflow automations, and side projects I've engineered over the years. Data is populated directly from dynamically loaded MDX files.

AI ITSM Assistant

An AI-powered ServiceNow assistant designed to automatically triage and resolve Level 1 IT support tickets using LLMs. Implemented across a major telecommunications firm.

ServiceNowOpenAI GenAIPythonNext.js

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Enterprise Onboarding Automation

A comprehensive zero-touch onboarding portal for a major Australian bank. Reduced onboarding time from 3 days to 4 hours by automating AD provisioning and hardware requests.

ServiceNow Flow DesignerIntegration HubReact

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CMDB Health & Governance Dashboard

A custom real-time dashboard tracking CMDB correctness, staleness, and completeness scores with automated remediation tasks.

ServiceNow Service PortalAngularITOM

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